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Default Work Queues for Borrowers
The content of the Work Queue depends on configuration in the Windows Admin Client. The following explains the content of the 'Standard' Work Queue.
Work Queue Statuses
Idle
- Check Manual
An idle request has yet to be authorised.
The automated process (Docfind-requester) has
also discovered a problem when attempting to validate the request or compile
a list of rota locations. The request needs to be checked by a member
of staff.
Idle
- Auth ManualAn idle request has yet to be authorised. This outgoing request needs
to be authorised by a member of staff.
Pending
> 2 WeeksA request has been made and the item is expected from the Lender (Responder);
or a message has been received stating that the item will be supplied
or has been placed on hold; or that the request has been forwarded to
another institution. In this queue, requests have been at pending for
more than 2 weeks.
PendingA request has been made and the item is expected from the Lender (Responder);
or a message has been received stating that the item will be supplied
or has been placed on hold; or that the request has been forwarded to
another institution. This queue shows all requests that are pending.
End
of RotaThese requests have been sent to all locations currently on the rota
and are now no longer with the final rota location (i.e. the final rota
location has replied that they cannot supply or the request has auto-expired).
Once a request has reached 'end of rota', it can be completed or additional
locations added by using the REQUEST action.
TerminatedRequests which have been cancelled completely by borrowing (requesting)
library.
Informed
WiIl SupplyThe lending (responding) library has informed you that they are able
to supply these items.
ConditionalThese requests can only be fulfilled if the borrowing (requesting) library
can satisfy the conditions specified by the lending (responding) library.
Cancel
PendingYou have asked for these requests to be cancelled with the current lending
(responding library). You are awaiting confirmation that these requests
can be cancelled.
New NotesIncoming messages from lending (responding) library
have been received relating to these requests.
ShippedThe lending (responding) has performed a shipped action on these requests
to inform you that the item has been dispatched.
Shipped > 2 WeeksThe lending (responding) library has performed a shipped action to inform
you that the item has been dispatched.
ReceivedYou have performed a received action to indicate that the item has been
received from the lender (responder).
Renew PendingYou have performed a renew action on the request. This will have sent
a Renewal message to the lender (responder). You are waiting for their
reply. If the lender (responder) agrees to the renewal, the request will
then return to the 'received' work queue with a new due date.
OverdueItems which you have borrowed have past their due date for return. You
should request a renewal or return as soon as possible.
RecalledThese are requests that have been recalled by the lending (responding)
library. You should return the items as soon as possible.
ReturnedYou have sent these items back to the lending (responding) library and
performed a returned action on the request. You are awaiting confirmation
of receipt from the lending (responding) library.
Circulation QueueYour system has been configured so that when local holdings are found, VDX automatically hands over the ILL Request to the local library management system by using either SIP2 or NCIP. This
a diagnostic aid for sites using Circulation / ILL integration. If this queue gets very large - or has requests that don’t leave it you know there may be a problem.
Handed over to circulation systemRequests that have outstanding Circulation transactions (SIP2 or NCIP) associated with them.
Borrower Reports
Received ListThis lists items which the borrowing (requesting) location has actioned
as RECEIVED. The output is in PDF format. Once a request has been printed
on a Received List, it will not be included in future Received Lists.
However it can be found again by checking the appropriate Standard Received
List in Batch Reruns.
Some field definitions:
For: This combines the Forename and Last Name of the borrowing (requesting)
User record’s Details.
Phone: This is from the borrowing (requesting) Location Parent record's
address.
Email: This is from the borrowing (requesting) Location
Parent record's address.
Pickup: This is showing the VDX Location internal code for the library
the material is to be picked up from.
Cost: This is from the Request record, if a cost is included in
the record, otherwise it is left blank.
Request Number: This is the original Borrower (Requester) ILL no.
Supplying Library:This is the Lender (Responder) Location name.
Title: This is the bibliographic title of the requested material
from the Request record sent to Lenders (Responders).
Return by: This is the due date from the Lender (Responder).
Notes: This note is from the request’s note field.
Returned ListThis lists items the requesting location has actioned as RETURNED. This
report can be used to create return mailing labels.
The output is in PDF format. Once an item has been printed on a Returned
List, it will not be included in future Returned Lists. The item can be
found in the appropriate Standard Returned List in Batch Rerun reports.
Reference Number: the ILL number from the Requesting Location.
Order Date: the original entry date of when the request was created.
Note: The list of
statuses and reports shown is dependant on how your system has been set up and whether
you have configured the work queue display.