To access this screen click on Requests in the left hand pane. This displays either a Standard requests search or an Advanced requests search or the Work Queue, depending on how your system is configured. To change the default display click on either Standard Search or Advanced Search at the top of the screen. The simple search is designed to deliver the search results with better performance. The advanced search may take longer to display results as it provides more complex search options (though a similar search in either screen will take a similar length of time).
Note: when you click on the Requests button this will show either Standard / Advanced search screens or the Work Queue. This depends on configuration in System.Config.xsl (check with your system manager).
The Standard search retrieves Requests that are 'yours', whether you are the requesting or lending location.
By default all searches, except those on ILL Numbers, exclude Complete, Cancelled, and Supplied ILLs.
Note, that by default, unless explicit request numbers are being searched on, these search results deliberately exclude completed and not supplied requests.
The various filters listed below allow the searcher to override these defaults.
So for instance, to get all known requests for a given user barcode, you'd need to ensure that the result set includes both the following filters:
"Display not-supplied requests" AND "Include Completed requests".
Both standard and advanced searches provide the same type of hitlist. For each item listed you can select:
an appropriate action from the pull-down list and the Action button to perform the action.
to complete a request, select Complete from the pull down list and click on the action button.
the Broker icon for manual brokering of a request. It is shown if:
- the Web: Show Broker Button permission is enabled
- the user has Broker set to Yes on their User Location Defaults record
- the request is at a status of In Process
the Mark as Read icon to mark incoming requests as read/acknowledged. It is only shown for requests with an authorisation status of Unread, AutoAcknowledge:CheckManual or For Manual Acknowledgement. Requests remain Unread until you manually set to Read unless your Resource Group permissions are set so that requests are automatically acknowledged when you view the full request details page.
the Details icon to display the full request.
the Print icon to print the request to a selected printer.
the BL Art Format icon to show the contents of the email that would be sent to the British Library Document Supply Centre (BLDSC) in ARTEmail format.
the 'note' icon indicates that there is a new note to read. Click the icon to view the text of the most recent Public note.
Tip: When the Details record is closed, the user is automatically returned to the current request on the hitlist.
After obtaining a list of results in the hitlist, you can choose to sort the list of Requests into a different order, e.g. Requested Title. (In the ILL Advanced Search screen, this option is also available before executing the search).
Use the second Sort by drop down if you want to further sort the results - e.g. by Requester Location and within that ILL No.
Tip: If you Save a search this also saves the currently active sort option.
If configured on your system, you can output data about a specific Request, e.g. to print a 'book slip' report.