Related Topics
Work Queues allow you to see a snapshot of the current ILL workload both as a borrower (requester) and a lender (responder). The Work Queue display shows a list of statuses and the total number of requests currently at each status .
Work queues can be accessed:
1. Click on the Requests button in the left hand pane.
2. Click on Work Queue from the options at the top of the screen.
Borrower Work Queue: This displays outgoing requests where your location is the borrower (requester). The queue gives an overview of the status of currently active requests: Default Work Queue for Borrowers
Lender Work Queue: This displays requests that have been sent to your location to be supplied i.e. your location is the lender (responder). The queue is designed to provide the Lender with a list of requests that require some kind of immediate attention: Default Work Queue for Lenders
The report tabulates the number of incomplete requests for the location of the user logged in to VDX. They are grouped by the request status, in workflow order. The number in the Count column is the sum of requests for each status.
If a location has no requests in a certain status, that status will not be on the work queue.
Reports: The items in the report section are dependent on what has been configured for your system in the Windows Admin Client. For example the Picklist report allows you as the responding location to print incoming request records in order to facilitate pulling the material from the shelves.
If your organisation is acting as a broker there are broker oriented work queues that simplify the brokers workflow. These can also be combined with the above work queues if your organisation combines both lending and brokering. Broker Work Queues.
Note: The list of statuses and the reports shown are dependant on how your system has been set up and whether you have configured the work queue display: Configuring the work queue display
The statuses visible on the work queues page can be configured through the Web Admin interface. ILL staff can select which of the currently available statuses they wish to see on the Work Queues display. For example, ILL staff processing incoming requests may only want to see the Lender Work Queue.
The available content of the Work Queue is configured in the Windows Admin Client. The default Work Queue page displayed can be set in the VDX System Globals and Locations domains. See System Administrator online help.
To view brief details of requests, click on the number in the Count column of the work queue. From this screen, you can click the Details button or perform an Action on the requests.